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TERMS & CONDITIONSService Terms & Conditions
Version Number 170328. Last updated 29th March 2017.
These terms and conditions apply to anyone (an 'End User' or 'Player') accessing this web site and/or using mobile applications and using the online functionality provided by the web site or mobile applications, WAP sites and mobile internet sites for purposes including, inter-alia, to visit, browse, register (or attempt to register) an account, and to play (or attempt to play) the games. Due to the number of games we offer, the rules for each game can be accessed from a link within the game.
In these terms and conditions, capitalised terms mean:
1.1 The Games All offered fixed odds Games played for real money via the web site and/or mobile applications.
1.2 Prizes Money won by a Player (also referred to as 'Winnings').
1.3 Prize Pool Amount available for Prizes.
1.4 Stake The payment wagered to enter one of the Games - also referred to as a 'Bet' or 'wager'.
1.5 Player An End User who plays the games (whether it be for prizes or for fun) and/or has an account.
1.6 Winner A Player who wins a Prize.
1.7 Progressive Jackpot A jackpot of which the payout total is incrementally increased every time a game is played for real money.
1.8 Payment Service Provider A company which facilitates financial transactions to and from a player’s Zoncasino account through our website. For example: Skrill or iDeal.
2 Introduction, Operator Details and Regulation
2.1 These terms and conditions constitute a legally binding agreement between: 'You', the 'End User' or 'Player'; and Dazzletag Entertainment Ltd ('We' or 'Us' or 'The Operator').
2.2 Zoncasino is operated by Dazzletag Entertainment Ltd 2010 - Licensed and regulated by the Malta Gaming Authority (MGA) under licenses MGA/CL1/711/2010 and MGA/CL3/711/2010, both issued on 24th August 2011, and license MGA/CL1/1133/2015 issued on 19th February 2016. Registered office: Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011 Malta.
3 Your Account
You must register personally and may not register an account for anyone else. You are only allowed to hold one account. Simply complete the account registration form on the web site (or similar functionality where it is made available in the Mobile domain, including, inter alia, through mobile applications or WAP or mobile internet sites), including your name, place of residence, telephone number, and valid email address, your chosen password and security question information (and mobile phone number in the case of registrations made via the Mobile domain). The name associated with your payment method (for example the name on your credit/debit card, or e-wallet account details) must match your first name and surname at all times. You must only use your own payment methods in your registered name to make deposits and request withdrawals. We reserve the right to void all activity where two persons' (married, common law partners or friends) payment method details are registered.
3.2 International Activity
Some countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws.
3.3 Closing Accounts From Certain Territories
The Operator reserves the right to close Casino accounts registered from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for the inconvenience caused. The countries are: Albania, Armenia, Azerbaijan, Belarus, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, France, Herzegovina, Hungary, Indonesia, Italy, Kosovo, Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Turkey, Ukraine and Yugoslavia. Persons located in the United States of America, Israel, Turkey and Mauritius prohibited from opening an account with The Operator, and therefore residents of these countries are restricted from making any deposits or use of the Services provided by the Operator. The Operator reserves the right to amend the list of countries from which it will not accept users of the Service at its discretion.
3.4 Minimum Age
You must be at least the minimum age of 18 years old to register and join this site and to hold an account (if the territory from which you are playing requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws). This includes playing the games and using any chat functionality. We reserve the right to invalidate accounts if we find a player is less than the minimum age and we may request additional information to confirm a player's age at any time. Any player found to be under the minimum age will have their account frozen and their winnings will be null and void. The provisions of the Act provide that the Operator may be obliged to forfeit balances relating to accounts of someone under the minimum age to the Authority. No claim shall lie against the Operator in the event the balance is remitted to the Authority in these circumstances.
3.5 Secure Communications
Information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who in turn have secure encrypted links between themselves and leading banks. The Operator's employees and Service Provider's employees do not have access to your full debit or credit card details. Our integration with these Payment Service Providers is conducted in a manner that is compliant with Payment Card Industry Data Security Standards.
3.6 Personal Account / Registration Acceptance
Upon acceptance of your Registration you will be issued a personal account and confirmation of your registration. You are required to confirm your email address by clicking on the link in your registration email. You will not be able to utilise the full functionality of your account or process any withdrawals until you have done so. Note that users of the mobile applications are required to have a valid email address for this purpose. If you have entered an incorrect email address at the time of registration, you can update your details in the My Account section of the web site. The Operator reserves the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the License.
3.7 Age and Identity Verification
When considering member registrations and certain prize winning withdrawal transactions, the Operator reserves the right to use an independent reference agency to verify your age and identity or any other information that you provide us. In performing these checks, the credit reference agency may keep a record of your information. You can be assured that this is done only to confirm your age and identity. A credit check is not performed and your credit rating will be unaffected. This enables accounts to be opened more quickly, reduces the need to obtain age and identification documents and assists us with our crime and fraud prevention programme. In the event that it is not possible to satisfactorily complete our age and identity verification process we may request you to provide personal identification documents to further confirm and validate your age and identity. We reserve the right to suspend your account until you have satisfactorily completed these checks.
3.8 Named Account Holder Is Sole Permitted Account User
If we have reason to suspect that the person operating the account is not the named account holder then we reserve the right to close the account and withhold player balances/withdrawals until the account's operator can be fully verified. This security policy is designed to help prevent against account misuse and under-age gambling. If the account operator's identity cannot be fully verified or remains in doubt then the account will remain closed with any winnings/balances forfeited.
3.9 Illegal Wagering is Void
The Operator does not accept liability for any breach by you of the applicable laws of your country of residence. The Operator reserves the right at its sole discretion to declare any wager as void if a player is identified as playing illegally, in which event no winnings will be paid.
3.10 Secure Member Details
The Operator executes transactions in secure mode using encrypted certification, so any personal and financial details you submit are encrypted during transmission. The Operator takes all reasonable precautions to protect sensitive information provided by visitors to the website or mobile applications.
3.11 Depositing Funds
You can deposit money into your account to play the Games. All transactions will be in EUR. Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution.
3.12 Depositing Funds
You can deposit money into your account to play the Games using iDeal, Skrill, Credit and Debit Cards, and Paysafecard. All transactions will be in EURO currency (also referred to as ‘EUR’ or “€”). Dazzletag Entertainment Ltd. will appear as a reference on your card / payment provider statement. Please note the Operator accepts no responsibility for any charges or fees levied by your card issuing bank or financial institution. As the account holder, you must deposit only with a payment option which is registered in your name. If the name on the payment option does not match the name on the Zoncasino account where it is used, we reserve the right to close the account and withhold any winnings/bonuses.
3.13 Online Wagering Only
You may only place wagers for the Games through this website or using the mobile applications that we make available. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.14 Interest on Member Account Funds
Dazzletag Entertainment Ltd is not a financial institution and thus any deposits made into your account are not due any interest payments whatsoever.
3.15 Up to Date Personal Details
It is the Player's responsibility to ensure that their personal details are kept up to date, including name and valid email address. If necessary, we will contact you at your registered email address.
3.16 Member Responsibility for Keeping Password and Member Details Secure
Your account username and password are issued for your personal use and should be kept private at all times. Your account is for your sole personal use only and provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming transactions are made by you. We take no responsibility for any third party access to your account and under no circumstances shall the Operator be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorised access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorised by you. You should change your password on a regular basis and never disclose it to any third party. You can change your password at any time through the 'My Account' section of the web site. We will never ask you to disclose your password. Do not associate your password with anything personal such as names, birth dates, telephone numbers, or other familiar words. This will help to prevent the risk of unauthorised use of your account. It is your sole responsibility to protect and keep your username and password confidential at all times and you are responsible for any unauthorised misuse. We strongly recommend that you disable any automatic password memory in your browser prior to use and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Always log out of your account and shut down your computer when not in use and avoid accessing your account at Internet or Cyber cafes, libraries or other public sites that have Internet access. You must report any loss or misuse of your password and if you think your account may have been accessed by a minor please contact us with immediate effect.
3.17 Login / Logout Feature
Wagers should only be made by the account holder. The Software Systems normally (though without creating an obligation to do so) automatically log out an account holder where no activity has been recorded on the Games server for more than 15 minutes.
3.18 Contacting the Operator if Member Details believed no Longer Secure
Members are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account information by clicking on 'My Details' in the My Account section of the web site. If you have any reason to believe that your individual account information may no longer be secure please contact Customer Support immediately through by emailing email@example.com. We would also recommend that at this point you amend your password in the ‘My Details’ section of your account.
3.19 Closing Member Accounts
The Operator reserves the right to close an account at any time without prior notice or explanation. Unused balances will be refunded to account holders, subject to the terms and conditions and the Operator's obligations under the License.
3.20 Payment Transaction and Fraudulent and Suspicious Transactions
Each user of the Service is fully responsible for paying all monies owed to the Operator. It is unlawful to deposit, or attempt to deposit, funds obtained from ill-gotten means. To prevent crime, verify your identity and meet our legal obligations all transactions are checked and monitored and where appropriate we reserve the right to use third party reference agencies to assist in this process. You agree that you will not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse the Operator for any chargebacks, denial or reversal of payments you make and any loss suffered by the Operator as a consequence thereof. The Operator may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards or third party payment methods. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of this Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions. In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment), we reserve the right to suspend or close a user's account, reverse any withdrawal made and recover any winnings. The Operator has the obligation under the Act to report suspicious activity to the Regulator and reserves the right to report such activity to the police or relevant authorities and may employ collection services to recover payments. However, under no circumstances shall the Operator be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
3.21 Multiple Accounts Policy
Only one account per person is allowed. Any subsequent accounts registered by an existing player will be closed with winnings/bonuses voided. Winnings will only be processed to members who have one account. If a member has more than one account, all winnings will be void. If your payment details have been used on another account then your account will be closed. Any abuse or fraudulent activity in relation to bonuses awarded or offered will result in the account and any subsequent accounts being closed and any winnings immediately voided.
3.22 Dormant Accounts
In the event that no transaction has been recorded on a member's account for thirty (30) months, we reserve the right to close the account and remit the balance using the last known details of the member. Free to play accounts or non- funded accounts that have been inactive for a period of twelve (12) months or longer may be terminated as part of our inactive account closure policy. If the operator is not in a position to return the funds then these will be transferred to the MGA. For more information on dormant accounts please contact our helpdesk.
3.23 Transfer of Accounts and/or Funds
It is prohibited for a member to sell, transfer or acquire accounts to or from other members, or to attempt to do so. It is prohibited for funds to be transferred between accounts.
On self-exclusion request, we will close any account for a minimum period of 6 months. We will also automatically remove the player from any mailing lists that we operate. The Player can self-exclude under The Operator’s responsible gaming self-exclusion policy at anytime by contacting our Customer Support team through emailing firstname.lastname@example.org with the username or registered email details of the account you wish to close. Self-exclusion from Zoncasino is not applied to other websites/brands offered by the Operator. When adding a period of self-exclusion, the Operator recommends that the Player considers self-exclusion from any available gambling facilities and seeks further advice from the help organizations detailed on our Responsible Gambling Page. During a self-exclusion period, the Operator will use all reasonable endeavors to ensure compliance with our responsible gaming self-exclusion policy and prevent the Player from using gambling facilities offered under the relevant trading name. However, the Player accepts that the Operator will have no responsibility or liability whatsoever should they continue to deposit and wager using additional, not previously disclosed, accounts or new account(s) opened using different personal registration information. Upon self-exclusion, all future wagers, stage saved games, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened during or after the self-exclusion period. All remaining balances less any active bonuses will be returned to the Player. During or upon expiry of the self-exclusion period the Player may request to re-open a closed account by contacting our Customer Support team by emailing email@example.com with the details of the account you wish to re-open. Requests to re-open an account during or after a self-exclusion period are subject to a 7 day cooling off period.
3.25 Closing Accounts
You have the right to cancel and close your account and request payment of outstanding funds at any time. The Operator also reserves the right to temporarily suspend or permanently close your account (without assigning any reason). So long as you have complied with the foregoing obligations and the terms referred to in the terms and conditions, your outstanding funds, as recorded on the Operator's systems, will be repaid to you. Closure of an account will automatically render any open games, Bonus funds and entries in any promotions void. We may not be able to reinstate these if the account is reopened. All remaining balances less any active bonuses will be transferred to your bank account.
3.26 How to Close your Account
You may instruct us to close your account at anytime by completing the Unsubscribe form on our website. You can also close your account using the links provided in our regular newsletters or by contacting our Customer Support team by emailing firstname.lastname@example.org with the username or registered email details of the account you wish to close. Such termination shall occur within 7 calendar days after receipt by the Operator of your request. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the termination of your account by the Operator.
3.27 Re-opening your Account
You may request to re-open a closed account by contacting our Customer Support team by emailing email@example.com with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired.
3.28 Tax and Legal Advice
Dazzletag Entertainment Ltd does not provide advice to players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
3.29 Deceased Policy
Upon the death of an account holder, the assests (i.e. balance, bonus and loyalty points) of an account may be transferred to a new account with a separate username for the next of kin. Provided that relevant documentation such as death certificate is received. Assets cannot be added to an existing account for the inheritant. However, an option will be given for them to close their account and continue with the newly created account.
3.30 Deposit Limits
Players may set a deposit limit on their account automatically or via our helpdesk or responsible gambling page. Our deposit limits work on a 24 hour rolling basis. The deposit limit is only effective for the account on which it is set. In the event of any dispute regarding deposit limits, the decision of the Operator is final. Any increase or removal of responsible gambling limits is subject to a 7 day cooling off period. 3.31 Session Limits Players may set a session limit on their account via our by contacting our helpdesk. A session is defined as the amount of time in minutes a gaming session (casino game) has been opened. On setting a session limit on your account, your gaming session will be automatically terminated once the session limit has been reached. Any increase or removal of responsible gambling limits is subject to a 7 day cooling off period. 3.32 Wagering/Loss Limits Players may also set a limit on the amount that can be wagered or lost per day. Wagering and loss limits can be set by emailing helpdesk@zoncasino.. Any increase or removal of responsible gambling limits is subject to a 7 day cooling off period.
4 Welcome Bonus and Reload Bonus Terms and Conditions
4.1 Free Bonus, Welcome Bonus and Reload Bonuses
A Free Bonus is a bonus obtained under certain promotions or offered when you sign up with us for the first time. A Welcome Bonus is a first time sign up bonus that is triggered when you first deposit. This cannot be combined with any other bonus or promotion nor can it be given to future deposits. However sometimes they may be offered as a one time bonus offer on a single deposit within a defined period of time and are only available to selected members. Reload bonuses operate under the same terms and conditions as a welcome bonus.
4.2 Bonus Eligibility
A welcome bonus is available to all members on their first deposit. Only one Welcome bonus is available per member. Bonuses on further deposits are available only on selected deposits, providing you have been selected to receive a bonus. In the event a member deposits an amount that does not qualify for a bonus they will not be able to claim the bonus on subsequent deposits that would have qualified for a bonus. Qualifying members will have their account credited with the bonus providing their deposit meets the minimum and maximum deposit requirements.
4.3 Bonus Types
The following types of bonus are defined as follows: Free bonus, Fixed Bonus - Bonus amount is a fixed value. Deposit bonus - Bonus amount is a percentage of the member's deposit. A 50% Deposit bonus would be a bonus equal to half the member's deposit (up to a maximum value defined in the bonus rules, usually EUR 100 (€ 100,-)).
4.4 Wagering Requirements
All bonuses are subject to wagering requirements, which need to be completed before they can be transferred to the Balance Meter; from where they can be withdrawn. This will differ depending on the bonus offered; see individual bonus terms and conditions for full details. Wagers on each game will contribute different amounts towards your wagering requirements. Your wager requirements will be displayed to you in the My Account section of the website under the option ‘Bonus Overview’. You will be presented with an example of how much you will need to wager. Excluded games will be listed on the bonus information page on the website. Further information regarding bonus rules are published on our website under the section entitled 'Information', by accepting a bonus from us you confirm that you are in agreement with these rules. Wagering requirements apply for all of our standard bonuses. Members will be required to wager the original bonus amount a certain number of times before the bonus is unlocked and transferred to the customers balance meter, where it may be withdrawn. Example: For a bonus of €10,- with 20 times wagering requirements the player will be required to wager € 200,- before the bonus is unlocked for withdrawal. During this time all winnings from wagering with this bonus will be returned to the players bonus balance. Certain games may contribute towards the wagering requirements at different ratios.
4.5 Wagering Order
In the event of a win from a game played using your bonus, your bonus balance will be credited with all win amounts until the wagering requirements are completed. You will not be able to withdraw any winnings won when wagering with bonus money until you have met the wagering requirements of your bonus and the funds are transferred to your Balance Meter. If a bet uses the funds of multiple bonuses at the same time, the wagering will be contributed towards the first bonus solely.
4.6 Withdrawal Restrictions
If you have an active bonus in play you may be able to withdraw part or no part of your total funds depending on the bonus received. Your bonus is non-withdrawable until the wagering requirements have been met. Once you have met the wagering requirements, you will be able to withdraw any available funds on your balance meter. Certain bonuses (e.g deposit bonuses) will expire should a withdrawal be requested from the balance meter if they are active on the account and the wagering requirements have not been completed. All withdrawals will be subject to audit before being processed. The Operator reserves all rights to void bonuses or any winnings for failed audits. The Operator reserves the right to modify these rules or cancel this promotion at its sole discretion.
4.7 Depositing with an Active Bonus
A member may make any number of further deposits without affecting the bonus in any way. All deposits are added to a member’s account as withdrawable funds.
4.8 Bonus Rules
By accepting a bonus or participating in a promotion, you agree to be bound by these rules and to the decisions of the Operator (whose decisions are final and binding in all respects). All bonuses are subject to our official Terms and Conditions, which shall be binding in all cases. Specific bonus rules including the wagering requirements for individual bonuses are detailed in the ‘Information’ Section of our website and under the ‘Promotions’ Section. By accepting a bonus from us you confirm that you are in agreement with our general bonus terms and conditions as well as specific bonus rules detailed in the aforementioned sections. If you are unsure about the bonus rules and conditions please contact firstname.lastname@example.org before accepting the bonus.
4.9 Additional Bonuses and Promotions
The Operator reserves the right, at its sole discretion, to provide additional bonuses or complimentary payments to members either applied directly to the account or through mechanisms such as offering the facility for members to participate in bonus games and promotions. The application of a bonus or 'comp' to a member's account or the offering of bonus games does not oblige the Operator to make any similar payment or offer to any other member.
4.10 Validity and Expiry
Unless otherwise indicated in the Promotion Correspondence or an On-line Promotion, a promotion is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void. The Promotion Correspondence or On-line Promotion may also indicate a period after which the bonus will expire. Zoncasino reserves the right to alter, terminate or withdraw bonuses at any time and at its own discretion. If an account is inactive for a period of 3 months or more then any bonus on that account will be automatically removed by Zoncasino and deemed to be forfeited.
4.14 Bonus Abuse
In the event that the Operator believes a member is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by us, then we may, at our sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.
4.15 Special Promotions
From time to time the Operator may offer themed events and special promotions allowing players to win extra prizes. The Operator reserves the right to determine the member qualification criteria of the bonus promotion. Full details on the bonus promotion terms and conditions can be found at www.zoncasino.com.
5. Playing for Real
5.1 Confirmed Wagers
When placing a bet you must receive confirmation from us that the wager has been accepted. All bets are final. The Operator cannot cancel or refund wagers once they have been confirmed by the Operator in your account unless the wager is declared void for reasons outlined in these Terms and Conditions.
5.2 Accurate Wagering Records
Despite every effort to ensure total accuracy, the Operator does not accept responsibility for any errors or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
5.3 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased for future plays that have not yet been settled. Such bets will be resolved and winnings credited to members bank accounts.
5.4 Right of the Operator to cancel/terminate Games
The Operator reserves the right to cancel or terminate game events at its sole discretion. In the event that a game is cancelled or terminated such that it is not possible to resolve the wager then that game shall be deemed null and void and the wager will be credited back to the member account.
5.5 Right of the Operator to limit/refuse bets
The Operator reserves the right to limit and/refuse bets at its sole discretion.
5.6 Miscarried and aborted games
In the event of a system malfunction all wagers and bets are void, and the amount wagered will be refunded. In the event a game is started but miscarries because of a failure of the system, the Operator shall refund the amount wagered in the game or the amount wagered to the Player’s account. If the account no longer exists the amount wagered will be refunded to the Player via their last used refundable payment methods.
6 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
6.1 Crediting Winnings
Winnings due on wagering conducted through your account will be added to your balance or bonus meter automatically. This update of your account is not 'proof of win'. If upon manual review there is evidence of fraud or malpractice, the Operator reserves the right to void certain winnings and to amend member accounts accordingly.
6.2 The Operator's Wagering Decision is Final
You agree that the Operator and their records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
6.3 Taxation on Winnings
Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility. If you have any further questions regarding winnings, please contact Customer Support for assistance.
6.4 Withdrawal Timescales
You should receive your withdrawal within 3-5 working days. Typically, it takes us 1-2 working days to process your payment followed by another 2-3 working days for your bank to receive it. Please be aware that these timescales are a guide only and not guaranteed. The Operator does not accept any liability which may result from you receiving your withdrawal outside of our normal timescales.
6.5 Withdrawal Payout Method
To ensure website integrity and compliance with Anti Money Laundering Laws, the Operator will always return withdrawals to the source of deposit. For example, if a deposit is made using Skrill then the subsequent withdrawal will be returned to Skrill. If the majority deposits on an account are made using a certain card then withdrawals will be returned to this card. In any instance where a return to source is not available we will send your withdrawal via e-wallet or bank transfer, in this case we will ask you to complete your bank details as part of your profile. The decision of the Operator regarding a players ‘source of funds’ and ‘withdrawal method’ is final.
6.6 Minimum/Maximum Withdrawals
The minimum withdrawal is EUR 25. Withdrawals on unverified accounts are limited to EUR 2,329.37. As part of our Age Verification and Anti-Money Laundering requirements, withdrawals may be subject to ‘Proof of Identity’ checks. If a player makes a withdrawal of more than EUR 20,000 the Operator reserves the right to spread the payment over multiple months. This means the player will receive up to EUR 20,000 every subsequent 30 days until the whole winnings have been paid. Players categorized as VIP in our casino can request a higher monthly payment of their winnings from their VIP manager.
6.7 Unsuccessful Withdrawals/Re-issuing Bank Transfers
It is the sole responsibility of the player to submit the correct bank account and sort code details for payment of winnings via bank transfer. The Operator cannot repay incorrect, successful payments which have been caused as a result of erroneous details from the player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved.
6.8 Confirmation of Payment Requests / Account Debiting and Reversing Withdrawals
Once you have submitted your request you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to zero or to the balance of the amount not withdrawn. During the time before your withdrawal is processed by us, you will be given the option to reverse your withdrawal. Reversing your withdrawal will cancel your request and see the funds returned to your balance.
6.9 Payment Authorisation and Payment
We aim to authorise your withdrawal request within 1-2 working day(s) of your request. Once your withdrawal has been approved we are not responsible for any third party financial clearing process delays in your payment being received. As well as any other verification processes we may undertake, (please refer to Section 3.7) we reserve the right to request you to provide additional proof of identity to assist with our Money Laundering and Know Your Customer policy before processing your withdrawals. Upon email or telephone request we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, driving license, photocopy of a valid identity document, utility bill or header of a recent bank or card statement. We are not responsible for any delays in processing your withdrawal requests in the event you do not receive or respond to our request. As part of our compliance to EU Money Laundering Directives all personal information records are kept for a period of least 5 years and are held and processed in line with the EU Data Protection Directives.
6.10 International Bank Transfers
Members requesting international bank transfers will be sent their withdrawal less any applicable bank transfer fees.
7 Stakes Wagered
7.1 The Operator's Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Player believes that they have entered or the graphic display of the game they have played and those in the database maintained by the Operator, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by the Operator. For the avoidance of doubt, this policy covers disputed results on both 'Play for Real' and Demo Mode Games.
7.2 Random Number Generator
You accept and agree that random number generator software, hosted on Microgaming’s Quickfire servers will determine the outcome of the Games. You accept and agree that if the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on the Microgaming server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Operator records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Operator's decisions in regard to such matters. No claims or disputes will be considered more than seven days after the date of the original transaction and all claims or disputes should be raised with Customer Support by emailing email@example.com.
7.3 Integrity of Random Number Generator (RNG)
The output of the Service Provider's RNG used by the Operator is monitored regularly by the Service Provider to ensure it performs within expected bounds and is checked periodically by the Agents of the Authority and is accepted and certified by the Authority in accordance with the provisions of the License.
7.4 Automatic Game Playing / Manipulation of Software
Automatic playing of Games by software (including so called 'robots') or any other manipulation of the Games or your/another Player's account data may result in termination of your membership, cancellation of all associated accounts, and the cancellation of any outstanding winnings and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
7.5 Rules and Regulations Violations
The Operator reserves all legal rights and remedies against Players who violate the rules and regulations associated with the Operator's account membership.
7.6 Disconnections and Other Events Beyond the Operator's Control
Wherever possible, the Operator endeavors to ensure the full protection of all its clients and their bets. However, there are certain events that are beyond the Operator's control. The games are played over Internet, and, in the case of mobile games, over the cellular mobile telephone networks. These are communication mediums that are known to be imperfect. If you have not commenced the game when you are disconnected, the game will not take place. If you have commenced the game when you are disconnected the game will be recorded on the game servers and the bet will stand and the outcome will be reflected in your account status. Some Games are multi stage and may include bonus games. In the event of a disconnection during a bonus game or a multi stage game, reconnecting and re-selecting the game (at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. Non multi stage games will complete the outcome of the game or bonus game in your absence and will credit your account in the result of a win. In the event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the specific game rules. In the event of disconnection the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. Malfunction voids all pays and play.
7.8 Client (Member) Account Balances
The balance of a client's account will at all times be as is recorded on the server. Generally the balance on the server when logging into the website, after a line has been disconnected or become non-responsive, will reflect the true balance after completion of the last bet prior to the breakdown in communications.
7.9 Wager Result Acceptance
By placing any further wagers with the Operator the Player accepts the results of any previous wager. As such (at the Operator's discretion) the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the Player should feel the result of any of the Operator's games is unfair or incorrect the Player should contact the Operator immediately and report the incident.
7.10 The Operator's Terms and Conditions of Play
All games are played strictly subject to the Operator's terms and conditions. By playing at the Operator's website, the player is agreeing to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
7.11 The Operator's and Service Provider's Employee and Contractor Playing Restrictions
Employees and Contractors of the Operator, the Service Provider and any of the Operator's or Service Provider's third party contractors such as licensors, software suppliers, partners or developers and their employees are prohibited from registering, playing the Games or making transactions on the service, unless authorised to do so by a legally entitled Official of the Operator for test purposes only. For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
7.12 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no customer is using the site with a frequency or in a manner which might suggest that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration and/or account if the Operator considers that the site is so being used.
7.13 Suspicious Activity
If the Operator determines, or suspects, that a transaction is suspicious and involves or may involve financial crime or similar activity, the Operator reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no obligation to provide you with any reasons for so doing. Where applicable this clause shall include collusion between players or suspected collusion between players whether using our systems or other systems.
7.14 Gaming System Malfunction
The Operator reserves the right to withhold winnings and void wagers if a player manipulates the games in a fraudulent manner or the Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
7.15 Player Staking
Players must pay for each wager from funds in their gaming account. If funds are not available the player will not be allowed to wager until further funds are deposited.
8 Limits on Liability
8.1 Limited Wagering Liability
The decision of the Operator will be final and binding on all matters and no further correspondence will be entered into. The Operators liability in respect of any claim or loss will be limited to the stake paid by the Player.
8.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, the Operator will not be liable to any person: - in the event of force majeure, - for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
8.3 Events beyond the Operator's Control
The Operator will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
8.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these Rules and Regulations.
8.5 Card Liability
The Operator does not accept liability for damages which may be caused by the interception or misuse of Players' credit or debit card details on the Internet, unless stated to the contrary on the Operator's website pages.
8.6 Supremacy of English-Version of Terms
These Rules and Regulations constitute the entire agreement and understanding between the Parties. If there is a discrepancy between the English language version of these rules and any other language version, the English language version is deemed correct.
8.7 Compensation Liability
You agree that you will only use the services provided by the Operator in accordance with these terms and conditions. You will compensate us in full for any losses or costs (Including legal fees) which We or any member of our Group incur arising from any breach of these terms and conditions.
8.8 Software Service
The Service may include Software which may be downloaded and installed on the Players PC and/or mobile device. The Operator hereby grants to the Player a non-exclusive, licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this Agreement. The Player acknowledges that they will use the Software only for the purpose of Wagering and Managing their Account on the Service and undertakes that they will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
9.1 Maltese Court Jurisdiction for Disputes
If there is a dispute regarding an entry or eligibility for a Prize or claim, the decision of the Operator will be final and binding. The relationship between the Parties, as well as this agreement, is governed by and construed in accordance with the laws of Malta and whose courts shall be the courts of jurisdiction. 9.2 Non-invalidation of all Terms If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law. 9.3 Account Disputes Where there is any dispute concerning a player's account, we reserve the right to suspend the account until a resolution is reached. Any disputes must be lodged in writing stating the date, time and details of dispute and sent to Dazzletag Entertainment Limited, Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011 Malta or via e-mail to firstname.lastname@example.org. We take player disputes very seriously and endeavour to take all reasonable steps to investigate and resolve all disputes. If, having filed a complaint in writing and having given us reasonable opportunity to address the complaint, you are unhappy with the actions taken or resolution offered by us, you have the right to bring the dispute to the attention of our regulatory body, the Malta Gaming Association by emailing email@example.com 9.4 Customer Service Account, Service Agreement and Transaction Enquiries If you have any queries regarding transactions on your account or service agreement please email our customer services department on firstname.lastname@example.org. Our customer service department answer email queries 10 hours a day, 7 days a week. We endeavor to respond and resolve any queries as quickly and efficiently as possible. Calls may be monitored or recorded for training and security purposes. The Operator will not tolerate any abusive behavior exhibited by users of the Service to the Operators employees. In the event that the Operator, in its sole discretion, deems that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Operator's employees, the Operator shall have the right to block or terminate your account with the Operator in such circumstances.
11 Regional Offerings, Term and Amendments
11.1 Regional Offerings
The Operator may offer Zoncasino branded games in different regions or languages. Although these offerings will be subject to their own terms and conditions of use, where noted the overall terms and conditions listed at http://www.zoncasino.com/conditions will also apply. 11.2 Terms and Conditions Version and Amendments These terms and conditions shall be valid from the first time that you become an end user until such time as you cease being an End User or Player or until such time as we may amend them at which time the amended terms and conditions shall apply. Any changes to the Terms and Conditions will be notified to players in advance and the player must re-confirm acceptance, before changes come into effect. These terms were last updated on 29th March 2017 and supersede any previous Terms and Conditions. We recommend players should review the terms and conditions on a regular basis and print out a copy for personal reference.